Shipping Terms

This page mirrors our official Shipping Policy.

Last updated: September 2, 2026

WHERE WE SHIP FROM

Orders are shipped from our warehouse in Glendora, California.

FREE SHIPPING WITHIN THE UNITED STATES

We offer free standard shipping on all orders within the United States.

PROCESSING TIME

Orders are picked and packed within 2–3 business days. Orders placed on weekends or holidays are processed the next business day.

DELIVERY TIME

  • Continental United States: typically 3–7 business days after shipment
  • Alaska, Hawaii, Puerto Rico and US territories: typically 7–14 business days
  • International: typically 7–21 business days after shipment, depending on destination and customs clearance

These are estimates, not guarantees. Carrier delays, weather, and customs can extend delivery.

TRACKING

You will receive a tracking number by email as soon as your order ships. If you have not received tracking within 5 business days of ordering, email us at marinecity9@gmail.com.

CARRIERS

Within the United States we ship primarily via USPS. International orders ship via USPS, UPS or DHL Express; available services and live rates are shown at checkout based on your address and the weight of your order.

INTERNATIONAL ORDERS

We ship to most countries. Shipping is calculated at checkout from the carrier's live rates.

Import duties, taxes, and customs charges are NOT included in the price you pay us and are your responsibility. These are levied by your country's customs authority once the parcel arrives, and we have no control over the amount. Please check with your local customs office before ordering.

If a parcel is refused or abandoned at customs and returned to us, we will refund the price of the goods less any return shipping and customs charges we incur.

Some items cannot be shipped to all destinations because of carrier size, weight, or hazardous-goods restrictions. If we cannot ship an item to your address, we will contact you and refund you in full.

IF YOUR ORDER DOES NOT ARRIVE

If your order has not arrived within 30 days of shipment (60 days for international orders), contact us and we will either resend it or refund you in full, whichever you prefer.

If tracking shows delivered but you have not received the package, contact us within 7 days and we will open a carrier investigation.

INCORRECT ADDRESSES

Please check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment; reshipping costs are at your expense.

QUESTIONS

Email marinecity9@gmail.com with your order number.